Strategy, Marketing & Design

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Work

GameChanger
GameChanger | ProductCreating opportunities and insights for thousands of coaches and athletes by leveraging their raw game data into practice and game day plans. Case Study
Shopify Help Center
Shopify Help Center | Product & StrategyLed and shipped Shopify's first AI support experience, from help center search to live chat, across web and mobile for millions of merchants. Case Study
Extensions by Jessica
Extensions by Jessica | Brand & WebsiteA full brand refresh and new site for a luxury beauty business, built to convert visitors into booked clients. View Project
LEI Engineering
LEI Engineering | Brand & WebsiteA full rebrand and new website for an engineering firm, built to reflect the scale and precision of their work. View Project
CCaaS AI Assistance
AI Agent Assistance | ProductAI-powered tools for contact center agents, surfacing research summaries, suggested answers, and source material during live customer conversations. Case Study
Very Boring Homework
Very Boring Homework | Brand & WebsiteA growing library of free arcade and educational games built for classrooms. No accounts, no ads, no downloads. Just games kids actually want to play and teachers trust. View Project
CMS for SMB Tool
CMS for SMB | ProductA custom content management system for small to medium businesses to more easily manage their digital presence. View Project
CRM for SMB Tool
CRM for SMB | ProductA custom customer management tool for small businesses to handle customers, tenants, and inventory information. View Project
Yakima Wisdom Teeth
Yakima Wisdom Teeth | WebsiteA scalable site for a dental practice expanding into new locations, designed to drive bookings from day one. View Project
Whimsy's Workshop
Whimsy's Workshop | Brand & WebsiteBrand, ecommerce site, and product design for a 3D printing business selling classroom rewards, party favors, and custom memorabilia. Coming Soon

What people we've worked with have to say

I always felt encouraged by him to innovate and experiment on new research methods and processes, and he made sure to provide detailed and thoughtful feedback that helped me grow as a UX researcher. I learned a lot of best practices from Kyle.

Zoe ZhaoLead Researcher · TikTok

Kyle is passionate about the users and driven to make their experience as clean and enjoyable as possible. He loves getting designs in customers' hands as soon as possible, learning from their feedback, and building a better product.

Clint ZirkerSenior Software Architect · CommerceHub

Kyle takes the initiative when embarking on new projects with enthusiasm, by scheduling user interviews and collaborating with team members and stakeholders to deliver optimum results.

William WestonSenior Software Engineer · Microsoft

Kyle has been a key resource in our team and a breath of fresh air. He has been able to successfully find the perfect balance between interacting with customers, communicating with developers and giving management what they need to make good decisions.

David ParraDirector of Channel Strategy

He is an exceptional leader with a contagious passion for UX that elevates everyone around him. His impact on my growth — and the growth of his entire team — was huge. Kyle is easily the most supportive, trusting, and motivating manager I've had in my UX career.

Craig BettsStaff Designer · Shopify

He has a unique ability to champion design in areas where it hasn't traditionally been valued, building trust and delivering impactful solutions. Kyle consistently advocates for the right level of research — ensuring quality and impact without slowing momentum.

Vincent TengPrincipal UX Designer · SAP

Kyle recently worked with us on a UX project, and he delivered an exceptional product. His ability to take complex ideas, distill them into their key components, and translate them into a visible, user-focused design is one of his greatest strengths.

Colten McEwan, PHDProgram Manager

What really stood out was how proactive Kyle was in sharing his progress, ideas and thinking with the team. His designs weren't just "thrown over the fence" — they were part of an ongoing conversation that made the whole team better.

Mark OhnsmanEngineering Manager · Canva